RAWR support
Need a paw?
Let’s get you back to your day.
RAWR Tracker is in development. Test access uses your own account and an invitation to your household.
Email Lane for supportlane@govbuddy.com
I can’t sign in or join my household.
Sign in with the email address your household invitation was sent to, and complete the email verification. Then paste your invitation into the app to review and accept it. Invitations can expire or be canceled. Ask the person inviting you for a new one if needed.
If your test build asks for a server address, use https://apps.rawr.vc. Sign-in opens an Auth0 page with the RAWR bear icon. Never send your password to support.
A chore or photo hasn’t appeared on my other device.
Keep the app open with an internet connection. Check the sync status and pending items. If a change needs review, resolve it before retrying. Uploads for a newly created task wait until that task reaches the server.
Do not sign out or remove the app while work is pending. Signing out clears local queues and drafts after confirmation.
How do I add before and after photos?
Open the task and add a photo from the camera or photo library. Choose its stage and add a caption if helpful. Keep Before and After photos on the same task occurrence so you can compare them.
Allow camera access when prompted, or choose an existing library image. If camera access was denied, change it in your device’s Settings.
Why haven’t I received Paw Points?
Points are confirmed by the household server for completed work and credited to the actual performer. Photos alone do not earn points. Check pending sync, the task’s point budget and the performers recorded for the completion.
What if I lose a device?
Use another signed-in device to revoke your lost device’s session. This blocks further server access, but previously downloaded records may remain on the lost device.
How do I export, leave or delete my account?
The native app can export household records and photo metadata to Files. Leaving a household ends your membership; it does not erase shared history or delete your identity-provider account.
For account or data deletion, email Lane at lane@govbuddy.com from the address you use for the app. Specify whether you want to remove particular photos, leave a household, or delete your account. We will verify your request and explain which shared records are affected before taking action. In-app account-wide deletion is not available in the current development build.